OPERATOR-LED TRANSFORMATION

Turn complex operations into sustained performance.

Luna Sol connects strategy, operations, analytics, and implementation - giving leaders a practical path from difficult operating questions to measurable control.

THE FIRM

Built for consequential operating decisions.

Senior operating judgment, connected directly to the work.

Senior operating judgment, connected directly to the work.

Luna Sol works across service, capacity, cost, and control. We diagnose the mechanism, design the operating response, and stay close enough to implementation for the answer to hold under real conditions.

SELECTED WORK

Operating problems made visible, controllable, and fundable.

PSA / PUBLIC OPERATING CHRONOLOGY

From demand shock to measured recovery.

PSA public reporting, May-July 2026. The figures reflect the broader work of PSA leadership and operating teams, not solely Luna Sol.

~14M

cards at the reported June peak

~11-12M

cards reported by mid-July

~15-20%

decline from peak to mid-July position

MAY 14, 2026

A pricing update triggers a demand shock.

A submission-fee change is followed by an approximately 20% spike in incoming volume - roughly 1.6M cards added to the queue within days.

Source: PSA official announcement

JUNE 2, 2026

PSA pauses its four Value tiers.

The lowest-cost service tiers are paused to protect turnaround times across the rest of the network.

Sources: Sports Illustrated / CardGrade

MID-JUNE 2026 / PEAK

Backlog hits a record ~14M cards.

The queue reaches its publicly reported high - the headline baseline for the engagement and subsequent recovery.

Source: Athlon Sports

JUNE 2026

Grading output climbs 10% over May.

Approximately 2.5M cards are graded in June as stabilization measures take hold.

Sources: AOL / Sports Illustrated

JULY 14, 2026

Backlog reported near 11-12M, trending down.

An independent update reports approximately 492,900 cards graded in July’s first week at a 99.4% operational success rate. Held-back submissions mean the true reopening threshold remains ahead.

Sources: Sports Illustrated / AOL / The Report Card

ONGOING

A live, self-updating backlog tracker.

PSA publishes its queue count directly, so the current position can be verified in real time rather than taken on faith.

Source: PSA live tracker

Attribution: figures are publicly reported PSA performance during the engagement period and reflect the broader work of PSA leadership and operating teams - staffing, facilities, technology, and service-level controls. They are not presented as solely attributable to Luna Sol Group.

PSA / PUBLIC OPERATING CHRONOLOGY

From demand shock to measured recovery.

PSA public reporting, May-July 2026. The figures reflect the broader work of PSA leadership and operating teams, not solely Luna Sol.

~14M

cards at the reported June peak

~11-12M

cards reported by mid-July

~15-20%

decline from peak to mid-July position

MAY 14, 2026

A pricing update triggers a demand shock.

A submission-fee change is followed by an approximately 20% spike in incoming volume - roughly 1.6M cards added to the queue within days.

Source: PSA official announcement

JUNE 2, 2026

PSA pauses its four Value tiers.

The lowest-cost service tiers are paused to protect turnaround times across the rest of the network.

Sources: Sports Illustrated / CardGrade

MID-JUNE 2026 / PEAK

Backlog hits a record ~14M cards.

The queue reaches its publicly reported high - the headline baseline for the engagement and subsequent recovery.

Source: Athlon Sports

JUNE 2026

Grading output climbs 10% over May.

Approximately 2.5M cards are graded in June as stabilization measures take hold.

Sources: AOL / Sports Illustrated

JULY 14, 2026

Backlog reported near 11-12M, trending down.

An independent update reports approximately 492,900 cards graded in July’s first week at a 99.4% operational success rate. Held-back submissions mean the true reopening threshold remains ahead.

Sources: Sports Illustrated / AOL / The Report Card

ONGOING

A live, self-updating backlog tracker.

PSA publishes its queue count directly, so the current position can be verified in real time rather than taken on faith.

Source: PSA live tracker

Attribution: figures are publicly reported PSA performance during the engagement period and reflect the broader work of PSA leadership and operating teams - staffing, facilities, technology, and service-level controls. They are not presented as solely attributable to Luna Sol Group.

PSA / PUBLIC OPERATING CHRONOLOGY

From demand shock to measured recovery.

PSA public reporting, May-July 2026. The figures reflect the broader work of PSA leadership and operating teams, not solely Luna Sol.

~14M

cards at the reported June peak

~11-12M

cards reported by mid-July

~15-20%

decline from peak to mid-July position

MAY 14, 2026

A pricing update triggers a demand shock.

A submission-fee change is followed by an approximately 20% spike in incoming volume - roughly 1.6M cards added to the queue within days.

Source: PSA official announcement

JUNE 2, 2026

PSA pauses its four Value tiers.

The lowest-cost service tiers are paused to protect turnaround times across the rest of the network.

Sources: Sports Illustrated / CardGrade

MID-JUNE 2026 / PEAK

Backlog hits a record ~14M cards.

The queue reaches its publicly reported high - the headline baseline for the engagement and subsequent recovery.

Source: Athlon Sports

JUNE 2026

Grading output climbs 10% over May.

Approximately 2.5M cards are graded in June as stabilization measures take hold.

Sources: AOL / Sports Illustrated

JULY 14, 2026

Backlog reported near 11-12M, trending down.

An independent update reports approximately 492,900 cards graded in July’s first week at a 99.4% operational success rate. Held-back submissions mean the true reopening threshold remains ahead.

Sources: Sports Illustrated / AOL / The Report Card

ONGOING

A live, self-updating backlog tracker.

PSA publishes its queue count directly, so the current position can be verified in real time rather than taken on faith.

Source: PSA live tracker

Attribution: figures are publicly reported PSA performance during the engagement period and reflect the broader work of PSA leadership and operating teams - staffing, facilities, technology, and service-level controls. They are not presented as solely attributable to Luna Sol Group.

OPERATING RECORD

Scale and consequence from prior executive roles.

$2.5B+

Annual savings generated

Prior operating record

$2.5B+

Annual savings generated

Prior operating record

$550M+

Delivery losses eliminated

Prior operating record

$550M+

Delivery losses eliminated

Prior operating record

$300M

Capital program directed

Prior operating record

$300M

Capital program directed

Prior operating record

35%

Operational defect reduction

Prior operating record

35%

Operational defect reduction

Prior operating record

Collaborative outcomes from prior executive roles - not Luna Sol client results and not solely attributable individual outcomes.

OPERATIONS LAB

Decision tools built around the mechanism - not the theater.

Luna Sol’s Operations Lab turns recurring operating questions into practical diagnostic tools: constraint tests, queue economics, recovery logic, and evidence rooms that support better executive decisions.

Constraint diagnostics and scenario tests

Queue economics and recovery planning

Evidence organization for fundable decisions

LEADERSHIP

Founder-led accountability, with specialist depth added when the decision requires it.

Founder-led delivery

Ryan Miller

Founder and Principal - EMBA

Ryan's through-line is building control inside complex, distributed operations. His work spans global last-mile economics, partner systems, capacity, network performance, frontline retail, and transformation across North America, Europe, and Japan.

Meet Ryan Miller

Operating transformation across Amazon and Walmart

Logistics, mobility, retail, and investor-backed businesses

Founder-led delivery

Ryan Miller

Founder and Principal - EMBA

Ryan's through-line is building control inside complex, distributed operations. His work spans global last-mile economics, partner systems, capacity, network performance, frontline retail, and transformation across North America, Europe, and Japan.

Meet Ryan Miller

Operating transformation across Amazon and Walmart

Logistics, mobility, retail, and investor-backed businesses

START A CONVERSATION

The operating problem is complex. The path forward should be clear.

The operating problem is complex. The path forward should be clear.

Start with the decision that needs to move. We’ll help make the operating mechanism visible.